Temporary IT Support Engineer

Company: 10x Genomics, Inc.
Location: Pleasanton
Posted on: November 6, 2024

Job Description:

About the role This is a temporary onsite role that forms part of a larger global IT Team, focused on customer satisfaction for the end users we support, our employees. Within the role, you will be utilizing your extensive knowledge of both Windows and macOS, leveraging your previous experience and existing skills in end-user support. This is an extremely fast-paced environment, so you need to be highly organized, possess excellent communication and customer service skills, and enjoy working with end-users daily. Information technology is a vital and integral part of our success. At 10x, IT not only provides secure, stable, and scalable infrastructure and services for the business, it serves as a catalyst for innovation and productivity. This role requires being in office Monday through Friday for a 6 month contract. What you will be doing

• Procure, configure, deploy, and support desktops, laptops, and other end-user devices
• Manage user accounts, security groups, mailing lists, and application access according to SOPs
• Handle service requests, troubleshoot and resolve issues in a thorough, timely and professional manner for on-site and remote users
• Maintain detailed documentation, change records, and inventory
• Support and maintain audio/visual and VoIP software and devices
• Understand, troubleshoot, and set up printers Minimum Requirements
  • 1 year of experience configuring and supporting Microsoft Windows and Apple macOS
  • Experience with IT helpdesk Preferred Skills and Experience
    • Be able to do physical work, multi-task, and pivot on tasks
    • Understanding of basic networking protocols and security concepts such as WiFi, DNS, DHCP, SSL, VPN, and encryption
    • Ability to clearly explain IT concepts to both technical and non-technical users
    • Experience with supporting VoIP and audio/visual systems
    • Willing and able to work in a team and comfortable working independently
    • High energy and passion for your work
    • Experience in ServiceNow or equivalent ticketing system
    • Experience with endpoint protection
    • Knowledge of Asset Lifecycle Management
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Keywords: 10x Genomics, Inc., Lincoln , Temporary IT Support Engineer, Engineering , Pleasanton, California