WEST COAST REGIONAL MANAGER - SURVEILLANCE
Company: Frasco Inc
Location: Reno
Posted on: October 11, 2024
Job Description:
Description:Join a leader in the investigations industry whose
history spans over 60 years!Essential job functions include, but
are not limited to:
- Work with Assistant Vice President of Operations and/or
Director of Surveillance to evaluate service line performance and
develop strategies to ensure performance standards are met or
exceeded
- Represent the company in a professional manner at all times,
focusing on communication and appearance
- Work well in a rapid paced environment
- Daily results communicated to clients by telephone and
email
- Daily communication with field staff by telephone and
email
- Daily communication with senior management by telephone and
email
- Electronic assignment document review
- Analysis of client requests and objectives
- Instructions of client assignment and objectives summarized for
investigator
- Investigator case assignment done electronically in scheduling
software
- Assignment details and related documents distributed to
investigator electronically
- Management of client budget authorization in relation to work
conducted
- Knowledge and direction of investigator activity and
decisions
- Client expectation management
- Result reporting to clients via email and phone
- Investigator motivation and leadership
- Investigator accountability management
- Investigator report review
- Occasional field work both independently and with
investigators
- Client instruction review and adherence
- Invoice calculation and creation
- Invoice approval if completed by administrative staff
- Employee availability management
- Employee overtime management
- Employee performance reviews and compensation management
- Occasional client face to face
meetings/lunches/dinners/events
- Occasional association meetings/events
- Weekly attendance (phone/video) at staff meetings
- Investigator weekly timesheet approval
- Responsibility for investigator legal compliance
- Monitor/Coordinate Investigators Travel & Expense
- Represent Company/Client in court and/or legal proceedings
- Financial Responsibilities and Measurable Performance
GoalsRequirements:Knowledge and Skills:
- Excellent spoken and written English communication skills
(Spanish speaking a plus)
- Ability to communicate ideas effectively and
professionally
- Strong computer and internet skills
- Demonstrated ability to manage multiple, competing
priorities
- Minimum of 5 years experience in a related role
- Ability to work under pressure and meet deadlines
- Careful attention and commitment to accuracy and detail
- Strong organizational & prioritization skills
- Goal oriented and comfortable working with metrics
- Ability to model behaviors that reflect Frasco's core
valuesMinimum Qualifications:
- Private Investigative insurance industry experience
required
- Minimum 2 years in the field as a private investigator
- Bachelor's Degree in Criminal Justice or related management
experience preferred
- Valid Driver License required
- Auto insurance limits $100,000 / $300,000 / $50,000
required
- Strong computer skills
- Experience with coaching, teaching, assessing and
mentoring
- Ability to problem solve and lead teams to produce timely
results
- Strong interpersonal skills and capabilities for dealing with
all levels of management, their support teams and broad cross
section of clients.Must reside in Pacific Time Zone Salary is
competitive and commensurate with experience and location. This is
a Full-Time Salaried/Exempt Position.ABOUT US: Frasco Investigative
Services, a division of Frasco, Inc., provides unparalleled quality
investigations throughout the entire United States. Frasco is a
full-service investigation corporation serving the insurance,
legal, employment, and entertainment communities. Our client base
includes many of the nation's largest insurance carriers in the
workers' compensation, liability, and disability arenas; corporate
and independent counsel; risk management for entertainers and
public figures; and many municipalities and public agencies.
Services we provide include surveillance, statement & interviews,
activities checks, background checks, and other investigative
endeavors. Through our Frasco Profiles division we provide national
and international pre-employment screening. Our people:
https://youtu.be/VPZH_Xn5kD4All replies will remain confidential.
EOEPM21Compensation details: 55000-75000 Yearly
SalaryPIc66859192327-31181-35763318
Keywords: Frasco Inc, Lincoln , WEST COAST REGIONAL MANAGER - SURVEILLANCE, Executive , Reno, California
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