Account Executive
Company: Global Medical Response Inc
Location: Sacramento
Posted on: October 4, 2024
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Job Description:
More Information about this Job:
Nurse Navigation Account Executive
Salary Range $80-85k
*Remote West Coast
*Travel 75% of the time
The Nurse Navigation program's mission is focused on improving
access to high-quality care, decreasing unnecessary healthcare
expenditures, and improving the overall experience, satisfaction,
and clinical outcomes for the populations we serve.Nurse Navigators
are based in Global Medical Responses headquarters in Lewisville,
Texas. Using proprietary evidence based clinical decision software
to immediately evaluate a patient's current condition, we can match
the patient with the appropriate resources to meet the patient's
unique healthcare needs. Our system ensures we are delivering the
right resource at the right time, in the right setting to achieve
the right outcome at the right cost.
Nurse Navigators utilizes a national network of care coordinators
and communication centers to link 911 call centers, physicians,
urgent cares, and mobile medical response teams together to provide
world class care coordination, patient navigation and unplanned
care services 24/7, 365 days a year.
Position Summary:
The purpose of this position is to manage the relationship between
Nurse Navigation and our client base to deliver long-term
stability, growth, and success. The Account Executive is a resource
for the implementation, day-to-day client interaction. Share
performance results. Communicates program enhancements.
The Account Executive will work closely with the Integrated Call
Center and Nurse Navigation departments to assure client
expectations are exceeded and serve as an internal subject matter
expert for all activities relating to services provided to the
assigned accounts.The Account Executive will produce client
performance reports, presentation decks, action plans and
improvement projects. Execute assigned tasks and/or phases of
project plan; monitor and report on progress. Share best practices
and lessons learned to achieve improvement in health care delivery
systems, processes, and outcomes.
Essential Duties and Responsibilities:
Serves as project lead when implementing new clients and/or
business partners.
Serve as the Nurse Navigation liaison to business partners and
client management teams.
Establish positive client retention and growth strategies in
assigned markets.
Maintain a thorough understanding of all existing contract
provisions.
Participate in the assessment and development of Process
Improvement Plans, Workflows, Project Plans, Implementations, as
required. Coordinate and lead regular meetings with the business
partners and clients to ensure issue identification and proactive
problem solving. Meetings may be in person at a client or business
partners location or conducted virtually.
Analyze client's markets and develop plans which match the supply
of healthcare services appropriately to meet client demands.
Develop, Distribute and Present reporting, i.e., dashboards,
performance reports, proposals in a timely manner as required by
client or contract. Respond to, document, and ensure follow up to
all service inquiries received from internal and external customers
in a timely and thorough manner. Assist the sales/marketing team in
presentations and business development efforts.
Demonstrate that internal customers are as valuable as external
customers, project appreciation and respect for all team members.
Support and foster a culture of honesty and integrity that fully
conforms to the company's quality and compliance programs.
Participate as an internal consultant to the Call Center Manager,
Quality Manager and other leadership team members on issues
including, but not limited to, clinical metrics, staff performance
and trends affecting customers. Adhere to all company policies and
procedures.
Requirements
Knowledge of performance evaluation and customer service
metrics.
Ability to work in highly complex, technical environments.
Outstanding communication and interpersonal skills.
Excellent organizational and leadership skills with a
problem-solving ability.
Minimum Qualifications:
Education/Licensing/Certification:
Currently certified or previously certified as an Emergency Medical
Dispatch (EMD), EMT or Paramedic.
1-3 years account management and implementation experience
preferred.
Knowledge and Skills:
Excellent communication and presentation skills (written,
verbal).
Ability to measure and evaluate client needs, as it relates to
operational and clinical practice.
Strong interpersonal, organizational, leadership, and
prioritization skills.
Being self-motivated.
Maintaining a flexible schedule to accommodate clinical hours for
coaching.
Strong skills in using tools such as Outlook, Teams, PowerPoint,
Smartsheet's.
Why Choose GMR? Global Medical Response 's (GMR) family of
solutions. Our GMR teams deliver compassionate, quality medical
care, primarily in the areas of emergency and patient relocation
services. View the stories on how our employees provide care to the
world at . Learn how our values are at the core of our services and
vital to how we approach care and check out our comprehensive
benefit options at
EEO Statement: Global Medical Response and its family of companies
are an Equal Opportunity Employer, which includes supporting
veterans and providing reasonable accommodations for individuals
with a disability.
More Information about this Job: Check out our careers site
benefits page to learn more about our benefit options, which
include medical, vision, dental, 401k, disability, FSA, HAS, EAP,
vacation and paid time off.
Keywords: Global Medical Response Inc, Lincoln , Account Executive, Other , Sacramento, California
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