Appeals and Grievances

Company: Blue Shield of California
Location: Rancho Cordova
Posted on: October 4, 2024

Job Description:

Your RoleThe Appeals and Grievances team is responsible for clinically reviewing member appeals and grievances that are the result of either a preservice, post-service or claim denial. The Appeals and Grievances RN Senior will report to the Manager of the Appeals and Grievances team. In this role you will perform accurate and timely clinical review of member-initiated appeals or appeals initiated by someone qualified to speak on behalf of the member. The RNs perform first and second level appeal reviews for members utilizing Evidence of Coverage, BSC evidenced based guidelines, policies, and nationally recognized clinical criteria. The successful RN candidate will review both medical and pharmacy member appeals for benefits, medical necessity, coding accuracy and medical policy compliance.. Your WorkIn this role, you will:

• Assist with telephone inquiries regarding member appeals
• Identify issues, and with assistance, execute corrective action
• Triages and prioritizes cases to meet required regulatory turn-around times
• Prepares and submits clinical case reviews to the Medical Director (MD) for MD collaboration and medical necessity determination
• Communicates determinations to members and providers in compliance with state, federal and accreditation requirements
• Ensures proper procedure codes and diagnosis codes are reviewed for submitted procedures/claims appeal
• Initiates referrals for members to Case Management as needs are identifiedYour Knowledge and Experience
  • Bachelors of Science in Nursing or advanced degree preferred.
  • Requires a current California RN License
  • Requires at least 5 years of prior relevant experience
  • Proficient skills with Microsoft Office Suite
  • Knowledge of CPT, ICD-10, HCPCS and billing practices
  • Knowledge of Medical policy and benefit reviews preferred
  • Demonstrate the ability to act independently using sound clinical judgement
  • Requires advanced knowledge of appeals and grievances typically obtained through advanced education combined with experience.
  • Solid communication skillsPay Range:The pay range for this role is: $ to $ for California.Note:Please note that this range represents the pay range for this and many other positions at Blue Shield that fall into this pay grade. Blue Shield salaries are based on a variety of factors, including the candidate's experience, location (California, Bay area, or outside California), and current employee salaries for similar roles. #LI-RU1

Keywords: Blue Shield of California, Lincoln , Appeals and Grievances, Other , Rancho Cordova, California