Senior Customer Success Representative

Company: VirtualVocations
Location: Oakland
Posted on: October 4, 2024

Job Description:

A company is looking for a Senior Customer Success Representative to manage customer support and engagement.

Key Responsibilities

Respond to product inquiries and issues in a timely manner
Identify and escalate second line support issues to the appropriate channels
Proactively upsell Jibble features and schedule demos with customers

Required Qualifications

Minimum of 3 years of experience in Customer Support
Ability to work on US time
Understanding of technical jargon and ability to handle technical questions
Confidence in phone and written communication
Strong prioritization and multitasking skills

Keywords: VirtualVocations, Lincoln , Senior Customer Success Representative, Other , Oakland, California

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