Jack in the Box Team Leader
Company: Jack in the Box
Location: Sparks
Posted on: November 15, 2024
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Job Description:
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Team Leader Job Description
**Work Happy. Be Happy. Be You. **
Bring home the bacon, and put a burger on it. Feel empowered to act
as the first-line operational supervisor training and leading team
members. We want you to have fun in everything you do and know that
we are here to help you learn new things and grow as an
individual.
POSITION SUMMARY -The Shift lead is responsible for executing
restaurant operations, in conjunction with the Restaurant Manager.
The Shift Lead follows standard operational procedures for living
the Brand Values and helping the brand thrive. Focus is on
influencing guest-centric culture that consistently delivers
excellent guest service and food quality while ensuring compliance
with policies, procedures, and regulatory requirements.
Job Functions:
- - - - - - - - Maintains the restaurant's brand image by ensuring
cleanliness, proper maintenance, and excellent service.
- - - - - - - - Treats all team members with respect and
dignity.
- - - - - - - - Follows company guidelines and executes protocols
for daily activities to achieve excellence in restaurant
operations.
- - - - - - - - Encourages restaurant teams to consistently deliver
outstanding guest service and food quality, adhering to brand
systems, procedures, and food safety requirements to create a
memorable guest experience.
- - - - - - - - Collaborates with other team members to implement
long-term sales growth initiatives aimed at driving profitable
sales growth.
- - - - - - - - Regularly reviews, practices, and modifies
operations as needed to continuously improve the guest
experience.
- - - - - - - - Supports the Restaurant Manager in identifying and
training internal candidates for Shift Lead positions.
- - - - - - - - Assists in training employees and ensures that
operations are executed according to company standards.
- - - - - - - - Interacts with guests and the community, responding
to their questions, concerns, and complaints promptly and
professionally to achieve positive resolutions. Escalates concerns
to the Restaurant Manager as necessary.
- - - - - - - - Aids the Restaurant Manager in using management
information tools to analyze restaurant operational and financial
performance.
- - - - - - - - Helps identify trends and suggests actions for
improvement.
- - - - - - - - Monitors costs and ensures adherence to budget and
restaurant goals.
- - - - - - - - Complies with all state and federal labor laws and
regulations.
The Shift Lead will support the company by maintaining an
outstanding work environment through a positive attitude,
hospitality to guests and teammates, and excellent operational
performance.
-QUALIFICATIONS:
Education: -High school diploma or equivalent required; age
requirements may apply in order to remain in compliance with State
and Federal laws. Must be at least 18 years old.
-Experience: -
6 months of restaurant operations
experience.Skills/Knowledge/Abilities
Must complete Shift Lead training classes, and in certain states,
must be ServSafe certified.Ability to communicate in English is
required, Spanish comprehension is helpful.Fundamental reading,
writing, math and computer/POS skills are required.Must have access
to adequate transportation and complete the administrative driving
requirement.Physical Requirements:
May be required to reach, bend, stoop, climb, and/or lift up to 50
pounds.May be required to operate/access equipment at standard
heights while walking or standing during entire - - -
-shift.Hazards include, but are not limited to, slipping, tripping,
burns, cuts, abrasions, and falls.Must be willing to work a variety
of shifts, sometimes exceeding eight hours, based on operating
hours.Must be able to work weekends and holidays. -
POSITION COMPETENCIES:
Organization
- - - - - - - - - Customer Focus -- Is dedicated to meeting the
expectations and requirements of internal and external customers;
gets first-hand customer information and uses it for improvements
in products and services; acts with customers in mind; establishes
and maintains effective relationships with customers and gains
their trust and respect.
- - - - - - - - - Dealing with Ambiguity -- Can effectively cope
with change; can shift gears comfortably; can decide and act
without having the total picture; isn't upset when things are up in
the air; doesn't have to finish things before moving on; can
comfortably handle risk and uncertainty.
- - - - - - - - - Functional/Technical Skills -- Has the functional
and technical knowledge and skills to do the job at a high level of
accomplishment.
- - - - - - - - - Learning on the Fly -- Learns quickly when facing
new problems; a relentless and versatile learner; open to change;
analyzes both successes and failures for clues to improvement;
experiments and will try anything to find solutions; enjoys the
challenge of unfamiliar tasks; quickly grasps the essence and the
underlying structure of anything.
Position
- - - - - - - - - Listening -- Practices attentive and active
listening; has the patience to hear people out; can accurately
restate the opinions of others even when he/she disagrees.
- - - - - - - - - Problem Solving -- Uses rigorous logic and
methods to solve difficult problems with effective solutions;
probes all fruitful sources for answers; can see hidden problems;
is excellent at honest analysis; looks beyond the obvious and
doesn't stop at the first answers.
- - - - - - - - - Time Management -- Uses his/her time effectively
and efficiently; values time; concentrates his/her efforts on the
more important priorities; gets more done in less time than others;
can attend to a broader range of activities. - - - - - - - -
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REASONABLE ACCOMMODATION:
Applicants with disabilities may be entitled to reasonable
accommodation under federal, state, and local laws. Jack in the Box
is committed to providing reasonable accommodation for qualified
individuals with disabilities, as well as for those with certain
religious beliefs or observances. This ensures that they have equal
opportunities and can perform the essential functions of their
jobs. If you need assistance completing this application or require
help participating in the application process, please inform the
company's personnel representative.
Benefits:
Medical, & 401k for eligible employeesPTO (including vacation, &
holiday)Flexible SchedulesMedical InsuranceFREE DAILY
MEALPromotional OpportunitiesMake a competitive wage between $15.00
to $21.00
Jack in the Box is proud to carefully select talented individuals
and bring them together to create amazing flavors. We value the
diversity our employees contribute and the unique perspectives they
add to our team. Our employment decisions and rewards are based on
job responsibilities, business needs, and individual performance
merit. We do not consider age, gender, race, religious affiliation,
Veteran status, sex, gender identity, sexual orientation,
disability, or any other protected category recognized by
applicable federal, state, or local laws.
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-JB.0.00.LN
Keywords: Jack in the Box, Lincoln , Jack in the Box Team Leader, Other , Sparks, California
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